All the things you need to know as a tenant!
Whether you’re a first time or experienced renter our highly skilled lettings team is here to help every step of the way.
We have many different types of properties in our lettings portfolio and the team will be happy to find the right property for you.
Complete application form & pay holding deposit
Complete reference checks
Payment of rent (normally 1 month) + deposit (normally 1.5 times monthly rent)
Sign lease agreement
Receive the keys to your new property!
As a letting agent we are required to adhere to the Letting Agent Code of Practice (Scotland) Regulations 2016, a copy of which is available on request.
We are required by law to protect your deposit with a Scottish Government approved deposit scheme. We will transfer your deposit to an independent scheme shortly after the start of your tenancy. The deposit is held by the nominated scheme for the duration of your tenancy. We will send you details of the scheme holding your deposit and your unique reference number – please keep this information safe.
We currently protect our tenant deposits with Safe Deposits Scotland www.safedepositsscotland.com
Once you have moved into your new home, you will have been given an inventory. You have 7days to check the details on the inventory and report back to us should you there be any discrepancies with its content.
Yes. We will arrange our first inspection after 3 months thereafter you can expect to receive an average of two inspections a year subject to the condition of the property. All inspections are arranged in advance with written notice.
All rent payments must be paid to us by monthly standing order. We must receive cleared funds by the rent due date detailed on your lease agreement. If, for any reason, you are unable to pay your monthly rent you must contact us immediately on 0131 447 9911 for help and advice.
Repairs can be reported via our website or by calling our office during working hours. If the repair is an emergency please call our office immediately on 0131 447 9911 – outside working hours you will be re-directed to our emergency service telephone number.
If you wish to end your tenancy all parties named on the lease must give written notice at least one month prior to your proposed end date.
At the end of your tenancy, we will carry out a final inspection of the property using the inventory issued at the start of the tenancy. We will then issue a move out report detailing our findings and listing any deductions we propose to claim from your deposit via the tenant deposit scheme.
At the end of your tenancy you must contact our nominated tenant deposit scheme to request the return of your deposit. This can be done using the paperwork supplied by us at the start of your tenancy. We will advise you of any deduction we proposed to claim against your deposit. Any deposit disputes will be decided by independent adjudication by the nominated deposit scheme.
If you need to meet with a member of staff to discuss your lease, your property or any other aspect of your tenancy please contact us to arrange an appointment. Phone – 0131 447 9911 / 01224 641010 or email admin@trinityfactors.co.uk
If you need to report a maintenance issue during working hours please call to speak to a member of our Lettings Team or you can use our report-a-repair form for all non-emergency repairs.
If the repair is an emergency please call your local office immediately (0131 447 9911 or 01224 641010) – outwith normal working hours you will be re-directed to our emergency service telephone number.
Some useful emergency telephone numbers:-
Gas leak – Please call Gas Emergency Service on 0800 111 999
Loss of water – Please phone Scottish Water on 0345 601 8855
Information on local council services can be found here: Edinburgh – www.edinburgh.gov.uk and Aberdeen – www.aberdeencity.gov.uk
We are required by law to protect your deposit with a Scottish Government approved deposit scheme. We will transfer your deposit to an independent scheme shortly after the start of your tenancy. The deposit is held by the nominated scheme for the duration of your tenancy.
We send all our deposits to Safe Deposits Scotland, a not for profit organisation. Further information can be found at www.safedepositsscotland.com
Tenant pays the deposit to Trinity
Trinity protects the deposit with a government approved deposit scheme
Proof of protection issued
Amount of deposit to be returned is agreed between tenant and landlord after the property is inspected
Landlord instructs deposit scheme to release some or all of the deposit
Payment issue by deposit scheme
(if required)
Disputed amounts sent to independent dispute resolution.
If you’re interested in a conversation with one of our team or wanting to rent one of our properties, get in touch with us.
Have a look at our rental properties.
